Shipping policy
Shipping Policy
At NEXZ, we aim to deliver your order quickly and securely.
Processing Time
- Orders are typically processed within 1–3 business days after confirmation.
- Orders placed during weekends or holidays may require additional processing time.
Shipping Time
- Estimated delivery time within Egypt is 2–7 business days depending on your location.
- Delivery times may vary during peak seasons or due to courier delays.
Fast Delivery Option
In selected areas, your order may be delivered within a few hours through InDrive delivery service.
- This option is available after full payment via InstaPay.
- Delivery time depends on driver availability and your location.
- Our support team will coordinate the delivery details with you after payment confirmation.
Shipping Fees
- Shipping fees are calculated at checkout based on your location and order size.
- Free shipping may be available on selected orders or promotional campaigns.
Order Tracking
- Once your order is shipped, you may receive tracking information through SMS, email, or WhatsApp if available.
Delivery Issues
Please ensure your shipping information is correct before completing your order.
NEXZ is not responsible for delays or failed deliveries caused by incorrect addresses or unavailable recipients.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of receiving your package with clear photos of the issue.
Contact Us
For any shipping-related questions, please contact our support team.